Do not buy anything from OpticsPlanet, Inc.

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In early May 2014 I purchased hydrogen alpha solar telescope. I was in the market for a nice eyepiece and after a quick search of the Amazon marketplace I found a decent price on the Meade 15mm Super Plossl Series 4000 as fulfilled by OpticsPlanet, Inc. Normally Amazon retailers are well regulated so I didn't bother searching beyond Amazon itself for feedback about this company. Big mistake.

OpticsPlanet, Inc called a few days later and said they did not have the item I ordered in stock, but would I like to substitute either of two available inferior eyepieces? This was classic bait and switch tactics but I was willing to give them the benefit of the doubt. When I politely declined their agent then told me I would have to wait 3 weeks for my order to even begin shipping. I was in no rush so I decided to wait.

Well, 3 weeks past. During that time I kept up polite communications with OpticsPlanet, Inc representatives. It seemed each time I contacted them the date at which they would even receive the item to begin shipping it to me would be pushed back another week. Then they stopped communicating at all and began simply sending form letters.

Eventually, a month and a half later, they simply canceled the order entirely.

The benefit of doubt is now gone. OpticsPlanet, Inc are definitely scammers. I confirmed this by doing a little bit of web searches for similar tales. I found many similar experiences to mine all over forums on the web. Yet OpticsPlanet, Inc somehow manages to keep their Amazon rating relatively high. It is almost entirely 5/5 and 1/5 ratings. This kind of rating skew is typical of scammers gaming the system.

If you are here reading this because you are about to order from OpticsPlanet, Inc reconsider it. There are probably other non-scammy retailers you can get the product from.

Here is a collection of similar feedback to mine that is hidden by all the SEO/false cover feedback they maintain,

1/5: "When I ordered it said in stock but a week after supposed to arrive I received an email saying it would be 3-4 more weeks before it would ship but they did refund my purchase promptly after I canceled my order" justins3269, June 9, 2014

1/5: "Canceled order it was gonna take months to ship" Bgiglenn, June 8, 2014

1/5: "Item not shipped on time???" farouk , June 8, 2014

3/5: "This item was out of stock and never came in. The order was cancelled automatically due to time limitations exceeded." Scott R., June 7, 2014

1/5: "VERY SLOW SERVICE ..... CANCELLED ORDER." Robert H., June 6, 2014

2/5: "Did not receive the item I ordered. No exchange possible. I am stuck with something I did not order." Mark J., June 6, 2014

2/5: "Took forever. I even paid extra to get it shipped faster and it has been almost a month and I still haven't received this item. Horrible experience." Jorge C., June 6, 2014

3/5: "they didnt have the sunglasses when I bought them." Maria Jose, June 4, 2014

2/5: "They sent me the wrong item, and then didn't even stock the correct item in the first place and I actually had to call them to figure this out because their online return process was such a pain! Would NOT order from them again! Wasted over a week waiting for my order and had to return it with no option for getting the correct item to replace it!? What the heck??" Meredith O., June 4, 2014

1/5: "Still waiting for it to arrive in the mail" Christopher , June 3, 2014

1/5: "Item was not delivered" Ramin Ghaffari, June 3, 2014

2/5: "Delivery date changed post purchase so I cancelled the order and purchased from someone who had the headset in stock. Bummed they didn't have an accurate inventory at time of purchase but to their credit they cancelled the transaction quickly and with no hassles." PTM 109, June 3, 2014

2/5: "Still have not received my order. I payed for 2 day shipping. The order should have arrived on Thursday or at the latest Friday the 30th. It is now Monday at 6: 45pm and nothing yet. That's a full 2 days late and I still don't even have a tracking number." jeff , June 2, 2014

1/5: "Don't buy from them. They're refusing to refund my money & won't go through Amazon's return. They want me to pay for shipping both ways & THEN charge a restocking fee for an inferior product that wasn't as described. It's 100% they're fault & they want to punish me for it. The worst experience I've had on Amazon." vicki walters, June 2, 2014

3/5: "Seller could not send this. I find it odd that someone is selling a product they don't have, and cannot get. I have bought other gauges from them that we're delivered promptly. I like this tool, but I guess the 380 size won't happen." ccollier, June 2, 2014

3/5: "item was canceled a month after order" dennis rosenfeld, May 31, 2014

2/5: "Order was delayed, (twice). Customer service was initially helpful, but teetered out towards the end. I eventually canceled the order after they gave me a third shipment date of late july." Ryan Oliver, May 31, 2014

1/5: "Waited a month to find out the never had it in stock" jeff m., May 30, 2014

1/5: "they suck do not buy from them. Ordered two weeks ago and still no movement on tracking, They did not say it was not in stock or backordered. I could have driven up there and back plus stopped and tour Graceland by now. Thanks optics plant for the delay. Wondering if order is going to be right!!" ANNE SANDERS, May 30, 2014

1/5: "Stay Away... They advertise Leatherman Charge ALX 6061-T6 Multi Tool with Black Oxide Molle Sheath 830795 - Plus Leatherman 931009 Bit Driver Extension. No extension in the package? Their excuse is the ad is wrong? ...they don't know what they're selling on Amazon?? I'll stay away from OpticsPlanet in future. Offered a return IF it meets return requirements? WTF?! ...Bet you a nickel it doesn't!" LangleyB, May 29, 2014

1/5: "I have never received the product. I have tried to cancel the order by it did not work and no Money back so far." Merlin C.E.Bandeira, May 29, 2014

3/5: "P/O was cancelled by me, because No stock!" guille_bov , May 25, 2014

1/5: "30 days never arrived , order cancelled" Stephen d., May 25, 2014

3/5: "After a couple of days I was notified that they did not have the product in stock but were trying to obtain it. Then after a couple more weeks, I was notified that they were no longer carrying the product and that my order was canceled. Customer Service was polite in their emails and phone call however I was more interested in getting the product.." jasco, May 25, 2014

3/5: "The binoculars never arrived. I did receive an email warning me that the item had not arrived and asking me if I wished to proceed. I cancelled the order." Jim Willems, May 22, 2014

2/5: "Bought item that was "in stock". Called the next day and was told item was on a 5-7 week backorder. Prior to that I contacted Optics Planet to see if they were selling the updated version and they had no answer but " we sell the newest versions of all our products". I have a feeling I would have gotten the old one." Patrick Lyons, May 22, 2014

1/5: "After sending me notification that my product was back ordered and will be further late to arrive, you sent me notice as a further late date of arrival as may 9-19. Well, it is may 22, and my produst is not here yet. FYI, I bought another same pair, same time, from Sports by Sager Inc. and it arrived 3 weeks ago. You will NOT be getting a good review AT ALL from me !!" terry caris, May 21, 2014

1/5: "They cancelled our harness so we do not know if it would have been as described. When we ordered it, they said they had 3 in stock but they never shipped it and it was out of stock by the delivery date." Lynn W., May 20, 2014

1/5: "They cancelled our harness so we do not know if it would have been as described. When we ordered it, they said they had 3 in stock but they never shipped it and it was out of stock by the delivery date." Lynn W., May 20, 2014

And it just goes on and on. These are only the complaints over a couple weeks. OpticsPlanet, Inc sells things it doesn't have, tries to bait and switch, and then cancels orders.



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